Please note that we cannot be responsible for:
- Spelling, punctuation, or grammatical errors made by you.
- Inferior quality or low-resolution of uploaded images.
- Design errors or color selection errors introduced in the artwork file creation process submitted by you.
- Errors in user-selected options such product type, size, finishing options, or quantity.
- Incorrect dimensions, image orientation, or file submission in accordance with Photo Excelelnce specifications.
- Color match guarantee without a hardcopy proof approval.
- Delivery delays due to improperly prepared files.
- Duplicate orders by the customer.
- Orders that have been sent to Print cannot be cancelled and Refunded.
- Courier Fees cannot be refunded in the event that the product has already been sent out - Canvas Excellence do not own their own courier company, thus the services for that will be paid in advance by the company to the courier, unless the courier services has not been used.
- Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
- Any products faults and flaws have to be reported withing 30 days for a refund / return to be valid
- In the case of a Refund, please note that a 15% handling fee will be charged for banking fees.
- Refunds can take up to 30 working days to complete
- Vouchers cannot be refunded, but you are welcome to use the voucher to spend on any of our products
- In case of a refund, you have to notify us within 7 working days from purchase date, if not refund will not be valid and your account will be credited to use on any of our products in our store.