Shipping & Payment Info

Please note that we cannot be responsible for:

Shipping and Delivery

• Incorrect shipping address, undelivered packages, or other errors created by you.
• Damage to the products arising after delivery to you.
• Satisfaction guarantee does not apply to shipping claims.
• We reserve the right to have you return the original order before reprinting or refunding your order.
• We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
• We will not take responsibility for any damages to your prints | artwork if proper procedures in "How to Care for Your Canvas" was not taken.

Payment

All prices and amounts shown on this Site are in South African Rands (ZAR), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.

Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Photo Excellence prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.

Please note that no work will proceed on any print job in your order until full payment is received by Photo Excellence.

Payment Methods

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

• Pay by EFT
• Pay on account.
• Pay by PayPal.
• 100% upfront payment for all orders
• 15% Cancellation fee is applicable if orders are cancelled once payment has been received done - If account is overpaid a credit will be allocated to your account to be used on your next order
• No cash refunds will be given
• Goods will not be released without funds reflecting in our account